CANCELLATION & RESCHEDULING POLICY
Cancellations
At RÊVEUSE Studios, every project is carefully planned and reserved exclusively for each client. Because your appointment or project date is reserved specifically for you, all retainers and consultation fees are non-refundable.
Cancellation requests must be submitted in writing via email.
Rescheduling
Clients may request to reschedule their appointment or project date with a minimum of 72 hours' notice, subject to studio availability.
Rescheduling requests made less than 72 hours before the scheduled appointment are not guaranteed and may require a new retainer to reserve another date.
No-Show Policy
Clients who fail to attend a scheduled consultation, photography session, content day, or meeting without prior notice will be considered a No-Show.
No-shows forfeit all payments made toward the scheduled appointment and must submit a new booking payment to reserve a future date.
Client Delays
Clients arriving more than 20 minutes late may have their appointment shortened to avoid impacting other scheduled clients.
Appointments delayed by more than 30 minutes may be canceled or rescheduled at the discretion of RÊVEUSE Studios.
Additional fees may apply if additional studio time must be reserved.
Studio Cancellations
If RÊVEUSE Studios must reschedule due to illness, emergency, severe weather, or unforeseen circumstances, clients will be offered the earliest available replacement date.
Photography Sessions
Outdoor sessions affected by severe weather will be rescheduled at no additional charge.
Weather decisions are made by RÊVEUSE Studios to ensure the safety of all participants and the quality of the final images.
Content Day™ Sessions
Content Day™ experiences require extensive planning, scheduling, and production coordination.
Because of this, rescheduling requests made within 7 days of the scheduled Content Day™ may be subject to additional planning or production fees.
Travel Projects
Travel reservations, airfare, lodging, and transportation purchased on behalf of the client are non-refundable once booked.
Clients are responsible for any non-refundable travel expenses resulting from cancellation or rescheduling.
Project Abandonment
If a client becomes unresponsive for more than 10 consecutive calendar days, the project will be considered inactive.
Inactive projects may be closed without refund.
Should the client wish to continue after the project has been closed, a Project Reactivation Fee of $50 may apply, and a new timeline will be established based on current studio availability.
Final Note
At RÊVEUSE Studios, we understand that unexpected situations happen. We will always do our best to accommodate reasonable requests while maintaining fairness to all clients and protecting our production schedule.